We are very proud to announce the launch of our Video Remote Interpreting (VRI) platform. This on-demand service brings fully qualified and registered BSL interpreters to you, whenever and wherever you need them.

What is VRI used for?

VRI is used to allow Deaf British Sign Language (BSL) users remote access to conversations via fully qualified interpreters on-demand . The service works on any device that has access to the internet; either through Wi-Fi or 3G/4G. This is ideal for emergency situations where an interpreter may not be able to attend in person due to short notice.

Short bookings of less than 30 minutes, dependent on their nature, are also suitable for VRI. A good example of this is workplace meetings. This can help to reduce expenses and avoid the standard 3-hour minimum charge for face-to-face BSL Interpreters whilst still providing the quality support your Deaf employee needs to feel a part of the conversation.

What is the difference between VRI & VRS?

Video Remote Interpreting (VRI) 

VRI allows communication between a Deaf person and a hearing person when they are in the same place by sharing a video call with an interpreter.

Video Relay Service (VRS)

VRS allows communication between a deaf person and
hearing person when they are in seperate locations.

How do I use this service?

In order to use this service, you will need access to the internet via Wi-Fi or 3/4G connectivity and a device that enables video calling. You do not need access to a camera although this is preferred, are needed to enable the two-way conversation.

Once you have made your booking with one of our team members you will be sent an encrypted link to connect with the interpreter. Once you click the link you will enter our virtual waiting room and the interpreter will join when they are ready.

For more information on this service, get in touch with Sam, Sally or Chloe today. 

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